Shipping policy

Welcome to Prism Laser Engraving! We appreciate your trust in us. Please take a moment to review our shipping policy:

Local Pickup:

• Processing Time: Orders eligible for local pickup will be ready within 3-7 days from your purchase, once we have the required supplies.
• Notification: Once your order is ready for pickup, you'll receive an email with detailed instructions for collection.
• Pickup Location: 6408 Gholson Rd, Waco, TX 76705
• Identification: Bring a valid ID and your order confirmation for pickup.

Shipping:

• Processing Time: Shipped orders require 1-2 weeks for processing and handling from the time we have the necessary supplies.
• Shipping Methods: We use trusted carriers for safe and prompt delivery.
• Tracking Information: Receive a confirmation email with tracking details when your order is shipped.
• Shipping Charges: Calculated at checkout based on delivery address and item weight.
• International Shipping: Currently, we only ship within the United States

Order Confirmation:

• Upon ordering, get an email confirmation. Review it, and contact us immediately if any information is incorrect.

Out of Stock Items:

• Items not in stock may require additional processing time. We'll notify you of any delays and provide an estimated timeline.

Delays:

• Rare delays happen. We'll inform you promptly and appreciate your understanding.

Customer Assistance:

• For questions or assistance, reach out to our customer service at info@prismlaserengraving.com.